Informativa sulle spedizioni

This Shipping Policy explains how orders placed on https://hvova.com are processed and delivered. HVOVA offers free standard shipping to eligible destinations, with express shipping available for selected orders.

Orders are usually processed within 1–3 business days after payment confirmation. Processing may take longer during public holidays, promotional periods or periods of high order volume.

Processing time is separate from the estimated delivery times below. Business days exclude weekends and public holidays.

HVOVA primarily serves customers in Europe. Available destinations and shipping methods depend on the product, warehouse availability and carrier coverage. Available options and applicable charges will be displayed at checkout before payment.

Due to carrier restrictions, additional shipping charges may apply to certain countries or delivery areas, including orders that otherwise qualify for free shipping. Any applicable charges will be shown at checkout before payment.

The carrier is selected according to the destination, parcel requirements and available services.

Delivery estimates are not guaranteed. Processing time should be added to the estimated delivery time shown above.

Delivery may be affected by weather, carrier disruption, customs checks, public holidays or other unexpected circumstances. If your order is delayed beyond the estimated delivery window, please contact us for assistance. These estimates do not affect your statutory rights.

Where tracking is available, we will send tracking information after your order has been dispatched. Updates may take some time to appear after the carrier receives the parcel.

If your parcel is delayed, damaged, lost or marked as delivered but not received, please contact service@hvova.com with your order number.

We may ask you to check with neighbours, building reception, parcel lockers or the carrier to help locate the parcel. We will assist with the investigation and provide an appropriate resolution in accordance with applicable consumer law.

Please check that your shipping address is complete and accurate before placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Incorrect or incomplete address information may cause delays or failed delivery. Where redelivery charges apply, we will explain them before arranging redelivery. This does not affect your statutory rights.

For deliveries outside the EU or to territories with special customs arrangements, import duties, taxes or local charges may apply. Where applicable, responsibility for these charges will be explained before you complete your purchase.

For shipping enquiries, please email service@hvova.com and include your order number where available.