Privacy Policy

This Privacy Policy explains how HVOVA collects, uses, stores and protects your personal information when you visit https://hvova.com, place an order or contact us.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at service@hvova.com.

Information We Collect

We may collect the following information:

· Name, email address, phone number and shipping address

· Billing address and order information

· Payment confirmation details, excluding full card numbers

· Customer service messages and warranty information

· Device, browser, IP address and website usage data

· Marketing preferences, where you have provided consent

How We Use Your Information

We use personal information to:

· Process and deliver orders

· Provide customer service

· Manage returns, refunds and warranty claims

· Send order updates and service messages

· Improve our website, products and services

· Prevent fraud and protect website security

· Send marketing communications where permitted by law

Legal Basis for Processing

For customers in the European Economic Area, the United Kingdom or Switzerland, we process personal data based on one or more legal bases, including contract performance, legitimate interests, legal obligations and consent where required.

Sharing Your Information

We may share necessary information with service providers such as payment processors, shipping companies, fulfilment partners, IT service providers, analytics providers and professional advisers. We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse performance and support marketing activities. You may manage cookies through your browser settings or available cookie tools on our website.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, fraud prevention and customer service requirements.

Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information. You may also have the right to withdraw consent and lodge a complaint with a data protection authority.

Security

We use reasonable technical and organisational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

International Transfers

Your information may be processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect transferred data.