HVOVA provides warranty support for eligible products purchased from https://hvova.com. This policy applies in addition to any statutory rights you may have under applicable consumer law.
Contact
For warranty support, please contact service@hvova.com.
Warranty Coverage
HVOVA products are covered by a 12-month limited warranty against defects in materials and workmanship under normal household use, starting from the date of purchase.
The applicable warranty period is 12 months, unless a different warranty period is expressly stated on the product page, order confirmation, or product documentation.
This warranty applies only to products purchased from HVOVA or its authorised sales channels and does not affect any statutory consumer rights you may have under applicable law.
What the Warranty May Cover
Depending on the case, warranty support may include:
· Troubleshooting assistance
· Replacement parts
· Repair guidance
· Product replacement
· Refund where repair or replacement is not suitable
What Is Not Covered
The warranty does not cover:
· Damage caused by misuse, neglect, accidents or improper installation
· Normal wear and tear
· Cosmetic damage that does not affect function
· Damage caused by unauthorised repair or modification
· Damage caused by using the product outside its intended purpose
· Consumable parts unless required by applicable law
· Damage caused by incorrect voltage, unsuitable environment or failure to follow instructions
How to Make a Warranty Claim
Please email service@hvova.com with:
· Order number
· Product model
· Description of the issue
· Photos or videos showing the problem
· Proof of purchase
We may request additional information to evaluate the claim.
Statutory Consumer Rights
For customers in the European Union or other regions with mandatory consumer protection laws, this warranty does not limit your statutory rights. You may have legal rights for products that are faulty, not as described or not fit for purpose.