HVOVA provides warranty support for eligible products purchased from
https://hvova.com. This policy describes our commercial warranty, which applies in addition to—and does not replace or limit—your statutory consumer rights.
For warranty support, please contact service@hvova.com.
Products purchased from HVOVA are covered by a 12-month limited commercial warranty against defects in materials and workmanship under normal household use, starting from the date of purchase.
The commercial warranty period is 12 months unless a different period is expressly stated on the product page, order confirmation or product documentation.
This commercial warranty applies to eligible products purchased from HVOVA or its authorised sales channels. It does not reduce or replace any rights you have against the seller under applicable consumer law.
Depending on the nature of the defect and the circumstances, support under this commercial warranty may include:
- Troubleshooting assistance
- Replacement parts
- Repair guidance
- Product replacement
- A refund where repair or replacement is not suitable
These options do not restrict any remedies available to you under applicable consumer law.
The following exclusions apply only to this commercial warranty and do not limit your statutory rights:
- Damage caused by misuse, neglect, accidents or improper installation
- Normal wear and tear
- Cosmetic damage that does not affect function, unless caused by a defect in materials or workmanship
- Damage caused by unauthorised repairs or modifications
- Damage caused by using the product outside its intended purpose
- Normal depletion or wear of consumable parts, unless otherwise required by applicable law
- Damage caused by incorrect voltage, an unsuitable environment or failure to follow the product’s instructions
Please email service@hvova.com with:
- Your order number
- The product model
- A description of the issue
- Photos or videos showing the issue, where reasonably possible
- Proof of purchase, such as an order confirmation or receipt
We may request additional information reasonably necessary to assess your claim. Please contact us before returning the product so we can provide appropriate instructions.
If your commercial warranty has expired, you may still contact us to seek a remedy under your statutory rights.
Our 12-month commercial warranty is additional to, and does not replace or limit, your statutory rights.
Consumers in the European Union benefit from a minimum 2-year legal guarantee against the seller for goods that are faulty or do not conform to the contract, starting from delivery. Longer periods or additional rights may apply under national law.
Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge, or to a price reduction or refund where the legal conditions are met.
You may still be entitled to these remedies after our commercial warranty expires. The exclusions and procedures in this commercial warranty do not remove or restrict your statutory rights.
Customers outside the European Union may also have mandatory rights under local consumer protection laws. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited.