This policy explains how returns and refunds are handled for purchases made through https://hvova.com.
Contact Before Returning
Please contact service@hvova.com before sending any product back. We will provide return instructions where your return is eligible. Products returned without prior authorisation may not be accepted.
Return Period
Customers may request a return within 14 days of receiving the product, unless a longer period is required by applicable law or stated on the product page.
Return Conditions
Returned products should be:
· In original condition, unused and undamaged where possible
· Returned with all accessories, manuals and packaging
· Packed securely to prevent damage in transit
· Accompanied by proof of purchase or order number
Products that have been used, damaged, altered, installed incorrectly or returned incomplete may be refused or subject to a reduced refund, where permitted by law.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us at service@hvova.com as soon as possible with your order number and clear photos or videos. We will review the case and provide an appropriate solution, such as replacement parts, replacement product, repair support or refund where applicable.
Return Shipping Costs
If the return is due to our error, a defective item or an incorrect product, we will provide instructions for return shipping or another suitable solution.
If the return is due to a change of mind, wrong size, wrong model ordered or other customer preference reason, the customer may be responsible for return shipping costs, unless applicable law requires otherwise.
Refunds
Once we receive and inspect the returned product, we will notify you of the refund decision. Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on the payment provider or bank.
Non-Refundable Items
Certain items may be non-refundable where permitted by law, including used accessories, consumables, customised products, clearance items marked final sale and products damaged due to misuse.
Right of Withdrawal
For eligible customers in the European Union, the statutory right of withdrawal may apply. Please see our Right of Withdrawal policy for details.