This Shipping Policy explains how orders placed on https://hvova.com are processed and delivered. HVOVA offers free shipping on all orders to available shipping destinations.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation. Processing times may be longer during weekends, public holidays, promotional periods or high order volume.
Shipping Destinations
HVOVA primarily serves customers in Europe. Available shipping destinations may vary depending on product type, warehouse availability and carrier service coverage.
Shipping Costs
Free shipping is available on all orders across our available shipping destinations. No additional shipping fees will be charged at checkout unless otherwise stated. Promotional offers or certain exceptional delivery services may be subject to specific terms.
Estimated Delivery Time
Estimated delivery times vary by destination and carrier. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs checks, public holidays or other circumstances beyond our control.
Tracking
When tracking is available, we will provide tracking information after the order has shipped. Tracking updates may take time to appear after the carrier receives the package.
Delivery Issues
If your package is delayed, damaged, lost or marked as delivered but not received, please contact service@hvova.com with your order number. We may ask you to check with neighbours, building reception, parcel lockers or the carrier before opening an investigation.
Incorrect Address
Please ensure your shipping address is accurate before placing an order. HVOVA is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
Customs, Duties and Taxes
For cross-border shipments, customs duties, import taxes or local charges may apply depending on destination. Where applicable, these charges are the customer’s responsibility unless otherwise stated at checkout.