FAQs

1. How can I contact HVOVA?

You can contact us by email at service@hvova.com.

2. What products does HVOVA sell?

HVOVA focuses on home heating products and related home comfort solutions for modern European households.

3. How long does shipping take?

Delivery time depends on destination, product availability and carrier service. Estimated delivery information will be shown where available, and tracking details will be provided after shipment when applicable.

4. Can I return my order?

Eligible products may be returned within the applicable return period. Please contact service@hvova.com before sending any item back.

5. What should I do if my product arrives damaged?

Please contact us as soon as possible with your order number and photos or videos of the damage. We will review the issue and provide a suitable solution.

6. Do HVOVA products include a warranty?

Eligible products may include warranty support. Please see our Warranty Policy or contact us with your order number and product model.

7. Can I cancel my order?

Please contact us as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.

8. Where can I find the user manual?

User manuals may be included in the product packaging or provided digitally where available. If you need support, contact service@hvova.com.

9. Do you offer wholesale cooperation?

Yes. Please see our Wholesale Program policy or email service@hvova.com with your business information and estimated order quantity.

10. What payment methods are available?

Available payment methods are displayed at checkout and may vary by location and payment provider.